Shipping policy
Order Processing
Orders are typically processed within 1–2 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
Shipping Timeframes
Nasyas Signature Scrubs
Orders containing Nasyas Signature Scrubs are processed within 1–2 business days.
Delivery times-
Express shipping- (1-3) business days estimated delivery time provided by Australia Post, plus 1–2 business days for order processing and dispatch.
standard shipping (3-6) business days estimated delivery time provided by Australia Post, plus 1–2 business days for order processing and dispatch.
Actual delivery times may vary depending on your location within Australia.
Accessories
Accessories are delivered within 7–12 business days.
This timeframe includes processing, packing, and shipping.
Mixed Orders
If your order includes both scrubs and accessories, items may be shipped separately to ensure faster delivery of available products.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
Please allow 24–48 hours for tracking updates to appear.
Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control, including:
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Courier delays
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Weather conditions
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High shipping volumes
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Regional delivery areas
Incorrect Shipping Address
Please ensure your shipping address is accurate at checkout.
If an incorrect address is provided and the order has already been shipped, additional shipping fees may apply for resending the package.
Damaged or Lost Packages
If your order arrives damaged or you believe your package has been lost in transit, please contact us as soon as possible with your order number and details of the issue, and we will assist you.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: support@nasyas.com